CAREERS

AUDIO VISUAL TECHNICIAN

PART-TIME (FREELANCE)

Location: PARAMUS, NJ

Job ID: PARTTAVT01

Date Posted: 3/1/2020

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OVERVIEW
A Technician is responsible for the set up and operation of basic / small-scale audiovisual
systems in a hospitality environment while ensuring complete customer satisfaction.
This position reports to an Operations Manager, Operations Director or Director, Event Technology.

KEY JOB RESPONSIBILITIES
Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

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Customer Service​

• Strives to exceed the expectations and needs of internal and external customers.

• Maintains a positive relationship with all clients through effective communication.

• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

• Monitors events and checks in on customers throughout the day.

• Understands and fosters the hotel/client relationship.

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Technical Ability​

• Understands the technical aspects of the job and demonstrates basic operational ability
  to troubleshoot and problem solve with equipment and software issues.

• Handles equipment challenges and changes in a timely and professional manner.

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Systems Knowledge

• Understands the technical aspects of the job and demonstrates basic operational ability paperwork accurately.

• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.

• Interacts with other staff and outside vendors for equipment.

• Increases revenue by utilizing floor up-selling techniques.

• Works with clients to finalize invoices.

• Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.

• 1 year of customer service or hospitality experience is preferred.

• 1 year of audio visual experience or equivalent in educational environment is preferred.

• A valid driver’s license is required for team members that may operate Company vehicles.

• Additional DOT requirement may need to be met if applicable.

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Benefits

• Working with MetroMultimedia and traveling!

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